Freshdesk

• Open an administrator session on https://sub-domain.freshdesk.com/

• Click on Admin in the top menu

• In section General Settings, click on Security

• Turn on Single Sign On (SSO)

• Select SAML SSO

• Enter the 3 following parameters:

  • SAML Login URL:

  https://mydomain.trustelem.com/app/124XXX/sso
  

  • Logout URL:

  https://mydomain.trustelem.com/app/124XXX/on_logout
  

  • Security Certificate Fingerprint (available in the setup page of your Trustelem application --> Display setup instructions)

• Enter user(s) of your choice in field Send notifications to of section Admin Notifications

• Save