Freshdesk



Open an administrator session on https://sub-domain.freshdesk.com/

Click on Admin in the top menu

In section General Settings, click on Security

Turn on Single Sign On (SSO)

Select SAML SSO

Enter the 3 following parameters:

SAML Login URL:

https://mydomain.trustelem.com/app/124XXX/sso

Logout URL:

https://mydomain.trustelem.com/app/124XXX/on_logout

Security Certificate Fingerprint (available in the setup page of your Trustelem application --> Display setup instructions)

Enter user(s) of your choice in field Send notifications to of section Admin Notifications

Save