Zendesk

Zendesk Configuration

Log into your admin session on Zendesk and go the administration center (click on the four squares in the top right corner and then on admin center)

Go the Security tab and then on Single Sign On

Click on configure next to the SAML button

Complete the following parameters:

SAML SSO URL:

https://mydomain.trustelem.com/app/33XXXX/sso

Remote logout URL:

https://mydomain.trustelem.com/app/33XXXX/on_logout

Certificate fingerprint:

Download the certificate [here]

Find the certificate fingerprint by using Microsoft Management Console for example

In Security for Staff members and End users you can chose to activate the external authentication via SAML by checking Single sign-on and then SAML

Trustelem Configuration

Change the EntityID by replacing domain-name by your Zendesk domain name

Do the same for the Assertion Consumer Service

In Custom scripting, you can change the script to customize the SAML response message. For example to send a role:

 function CustomSAMLResponse(msg: SAMLResponse, user: User, groups: Groups, deny: Deny): void {
 msg.setAttr("role","admin");
}