Zendesk

Zendesk Configuration

• Log into your admin session on Zendesk and go the administration center (click on the four squares in the top right corner and then on admin center)

• Go the Security tab and then on Single Sign On

• Click on configure next to the SAML button

• Complete the following parameters:

  • SAML SSO URL:

  https://mydomain.trustelem.com/app/33XXXX/sso
  

  • Remote logout URL:

  https://mydomain.trustelem.com/app/33XXXX/on_logout
  

  • Certificate fingerprint:

  • Download the certificate [here]

  • Find the certificate fingerprint by using Microsoft Management Console for example

• In Security for Staff members and End users you can chose to activate the external authentication via SAML by checking Single sign-on and then SAML

Trustelem Configuration

• Change the EntityID by replacing domain-name by your Zendesk domain name

• Do the same for the Assertion Consumer Service

• In Custom scripting, you can change the script to customize the SAML response message. For example to send a role:

  function CustomSAMLResponse(msg: SAMLResponse, user: User, groups: Groups, deny: Deny): void {
  msg.setAttr("role","admin");
}