ConnectWise Control ConnectWise Configuration Log into your admin session on ControlWise Control Go on the Administration panel, then go in Security and Enable SAML Click on Configure and fill the following fields: IdentityProviderMetadataUrl https://mydomain.trustelem.com/app/33XXXX/metadata UserNameAttributeKey NameID UserDisplayNameAttributeKey displayname EmailAttributeKey email RoleNamesAttributeKey role DisplayName The value written here will complete the Connect with displayed on the ConnectWise authentication page Trustelem Configuration Click on Save Configuration and then on Generate Metadata In the metadata, on the first line, copy the link located in entityID=" " On Trustelem, cut the link in the EntityID field Fill the Roles fields with one or several roles separated by commas; these roles with be applied by default to all users You can overload the roles with the Advanced setting's script, for example: function CustomSAMLResponse(msg: SAMLResponse, user: User, groups: Groups, deny: Deny): void { for (const cust_group in groups) { if (cust_group === "admin") { msg.addAttr("role", "Control Administrator"); } } }